Returns Policy – Polar Motion

At Polar Motion, we want you to be completely satisfied with your purchase. If you need to return a product, please review our return terms below.

30-Day Return Policy

We offer a 30-day return window from the date of purchase for items that are either:

• Damaged or defective upon arrival, or

• Incorrectly ordered by the customer.

Conditions for Returns

To qualify for a return:

• Products must be in unused and unopened condition, with all original packaging intact.

• Items that have been fitted, used, or damaged after delivery cannot be returned.

• Returns for wrongfully ordered parts will be accepted only if the product is sealed and unused.

Return Shipping

• If the return is due to a faulty or damaged product, Polar Motion will cover the return shipping costs.

• If the item was ordered incorrectly, the customer is responsible for the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days.

Refunds will be issued to your original payment method unless otherwise arranged.

How to Start a Return

To initiate a return, please contact our support team at 078 163 8556 with your order number and reason for the return. We’ll provide you with detailed instructions on how to send your item back.